What payment methods do you accept?+
Cash, check, all major credit cards (Visa, Mastercard, Amex, Discover), and Sunbit financing. Payment is due on completion. No deposit required for repairs; new-door installations typically require a 50% deposit when materials are ordered.
Why hire an owner-operated company over a national chain?+
When you call Murray's, you reach Eric or one of his trained technicians. Not a call-center rep, not a subcontractor. We're a small local team where the same crew that quotes the work also does it. No commission salespeople, no scripts, no $4,000 opener push. Just honest diagnostics and code-correct work, backed by a written warranty.
How quickly can someone come out for a repair?+
Call for the next available appointment and ask about same-day availability. Tell us if your door is stuck, a car is trapped, or your business cannot open so we can assess the urgency. Timing depends on your location, the current schedule, and parts needed. We confirm an arrival window before the visit.
How much does it cost to replace a broken garage door spring?+
Torsion spring replacement runs $520-$1,100 total, parts and labor included. Where you land in that range depends on your door's weight, the spring wire size, and whether one or both springs need to be replaced. Heavier insulated doors and double-car doors need higher-cycle springs and sit at the upper end. We confirm the exact price on site before any work starts, and recommend replacing both springs together when one breaks (the other is usually close behind).